Terms and Conditions

Welcome to Delioor. These Terms and Conditions (“Terms”) govern your access to and use of the Delioor website and services (collectively, the “Platform”). Delioor is an e-commerce platform based in Sylhet, Bangladesh.

Please read these Terms carefully before using the Platform operated by Delioor (“we”, “us”, or “our”).

By accessing, browsing, or placing an order on Delioor, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. About Delioor

Delioor is an online e-commerce platform that allows customers to browse and purchase products without creating an account. Delioor manages order processing, delivery, and collection of products for returns in accordance with its policies.

2. Eligibility

By using Delioor, you confirm that:

You are at least 18 years old or are using the Platform under the supervision of a legal guardian

You are legally capable of entering into a binding agreement under the laws of Bangladesh

Delioor reserves the right to refuse service to anyone at its discretion.

3. No Account Requirement

Customers are not required to create an account to place an order on Delioor

Orders are placed as guest users by providing required contact, delivery, and payment information

You are responsible for ensuring that all information provided during checkout is accurate and complete

Delioor shall not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

4. Use of the Platform

You agree not to:

Use the Platform for any unlawful or fraudulent purpose

Provide false, misleading, or inaccurate information

Attempt to disrupt or interfere with the Platform’s security or operations

Delioor reserves the right to cancel orders or restrict access if misuse is detected.

5. Products and Information Accuracy

Product descriptions, prices, images, and availability are provided with reasonable care but may contain errors

Delioor reserves the right to correct errors and update product information at any time without prior notice

Product availability is not guaranteed until an order is confirmed

6. Orders and Payments

Placing an order constitutes an offer to purchase a product

An order is considered confirmed only after payment (if applicable) is successfully processed or verified

Delioor reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud

Accepted payment methods will be displayed on the Platform at checkout

7. Shipping and Delivery

Delivery times are estimates and may vary based on location or external factors

Delioor is not liable for delays caused by courier services, natural events, or circumstances beyond our control

Ownership and risk of the product transfer to the customer upon successful delivery

8. Returns, Collections, and Refunds

Return eligibility, conditions, and timelines will be specified on the product page or in the Return & Refund Policy.

Products may be returned only after return approval is granted by Delioor.

After approval, customers are responsible for sending the returned products to Delioor’s designated office address using a delivery or courier service .

Returned products must be properly packed and in the required condition as stated in the return policy.

Refunds, if approved after inspection, will be processed through the original payment method or another agreed method.

Delioor reserves the right to reject any return that does not meet the stated conditions.

9. Vendor and Product Responsibility

Some products listed on Delioor may be supplied by third-party vendors

Vendors are responsible for product quality, authenticity, and legal compliance

Delioor facilitates sales, delivery, and returns but is not the manufacturer of third-party products

10. Intellectual Property

All content on Delioor, including logos, text, images, designs, and software, is the property of Delioor or its licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of Platform content is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law:

Delioor shall not be liable for indirect, incidental, or consequential damages

Delioor’s total liability shall not exceed the amount paid by the customer for the relevant order

Use of the Platform is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Delioor, its owners, employees, and partners from any claims, losses, or damages arising from:

Your misuse of the Platform

Violation of these Terms

Violation of applicable laws or regulations

13. Privacy

Delioor collects and uses customer information only as necessary to process orders, deliveries, returns, customer support, and advertising. Use of the Platform is subject to Delioor’s Privacy Policy.

14. Termination of Service

Delioor reserves the right to suspend or discontinue services, cancel orders, or refuse service at any time without prior notice if misuse or legal violations are suspected.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

16. Changes to Terms

Delioor may update these Terms at any time. Updated Terms will be posted on the Platform, and continued use of the Platform constitutes acceptance of the revised Terms.

17. Contact Information

For any questions or concerns regarding these Terms, customers may contact Delioor through the official support channels provided on the website.

Email: [email protected]

Last Updated: 2026-01-01